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Phiela Roxas Daily KPI Report

Airbnb account/listing admin reports/KPIs. Enter KPI counts, attach/describe proof, save your draft if unfinished, then submit when complete.

Current SLA end of shift Required every report Same KPI boxes for daily and weekly

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Responsibilities

  1. Check every active Airbnb/admin account except USA and Umbrella before end of shift.
  2. Log every negative review found the same day with guest name, listing link, phone number, and confirmation code.
  3. Review every active account/listing for restrictions, listings suspended, listings pending removal, accounts pending removal, and other non-clear statuses.
  4. For anything not clean/complete, document blocker, owner, next step, and deadline before submitting; evidence is only required where the form asks for it.
  5. Enter the KPI counts; upload the negative review tracker CSV; use blocker fields when a status is not clean.
  6. Use the final shift notes box to list other useful work handled that is not already captured in the KPI boxes.

KPI pass standards

  1. Check all active accounts for negative reviews
    100% eligible active accounts checked; 100% found negative reviews logged; 0 tracker rows missing required fields.
  2. Review active accounts/listings for restrictions and removal statuses
    100% active accounts reviewed/listed by end of shift and 100% non-clear items include owner, next step, and deadline.

Important: Daily and weekly reports require the same KPI boxes. Weekly reports select a full week start/end period.

How to fill this out

  1. Read the responsibilities and KPI targets at the top.
  2. Enter the counts requested under each responsibility.
  3. Upload the negative review tracker CSV when requested; enter only the KPI counts for the account/listing status section.
  4. If anything is blocked or incomplete, open the blocker section and add owner, next step, and deadline. Evidence is only required where the form asks for it.
  5. At the end, list other useful shift work that is not already captured by the KPI boxes.
  6. Use Save draft anytime before final submit.

Check all active accounts for negative reviews

same workday by end of shift

Why: Negative reviews damage ranking, guest trust, and owner/client confidence if not caught same-day.

Where to check: Airbnb/admin account list, Negative review Google Sheet tracker CSV export

Show exact steps / checklist
  1. Open the active account list.
  2. Exclude only USA and Umbrella accounts.
  3. For each remaining active account, check recent reviews since the prior workday.
  4. Count total eligible active accounts checked.
  5. For every negative review found, add it to the tracker before submitting this report.
  6. Download/export the full negative review tracker as CSV after today’s updates and upload it in this report.

Counts / KPI boxes

Evidence / proof

Upload the full negative review tracker CSV after today's updates. Hermes compares it to the previous tracker upload and records new/removed/changed review rows, including progress changes for the future Cohost review-removal KPI lane.

No tracker CSV loaded yet.

Blocker / exception, only if not clean pass

If anything is incomplete, add owner, next step, deadline, and evidence. Empty blocker fields mean no blocker.

Success: 100% eligible active accounts checked; 100% found negative reviews logged; 0 tracker rows missing required fields.

Fail: Any eligible account unchecked, any found negative review unlogged, missing evidence, or any tracker row missing required fields.

Review active accounts/listings for restrictions and removal statuses

same workday by end of shift

Why: Flags and suspensions can block revenue, account health, payouts, and guest operations if not caught quickly.

Where to check: Airbnb/admin account tools, Account health/admin flags tracker

Show exact steps / checklist
  1. List all active accounts for review.
  2. Check each account for admin flags and suspension status.
  3. Mark each item clear, restricted, listings suspended, listings pending removal, or accounts pending removal.
  4. For every non-clear status, record blocker, owner, next step, and deadline. Evidence/proof is not required because this is only verifiable by screensharing.

Counts / KPI boxes

Blocker / exception, only if not clean pass

If anything is incomplete, add owner, next step, and deadline. Evidence/proof is not required for this section because it is only verifiable by screensharing.

Success: 100% active accounts reviewed/listed by end of shift and 100% non-clear items include owner, next step, and deadline.

Fail: Any active account not reviewed or any non-clear item missing owner/next step/deadline.

Everything else handled during shift

optional context

Use this for extra work that does not fit the KPI boxes above: listing/account admin, migrations, offboarding/onboarding support, owner/client requests, escalations, cleanup, or anything else materially handled. This does not replace the required counts/evidence above.